Fix document generation and publishing issues

Cause: The document you selected for generation is not published yet.

Fix: Publish the document before generating it or selecting it as an email attachment. Once it's published, the document becomes selectable for generation.

Cause: The editor failed to render the document's PDF preview. The document editor shows a PDF preview rather than a normal site preview.

Fix: Re-render the preview and check the document layout. When the preview renders successfully, it appears in the editor.

Cause: A map element could not be captured as a JPEG image during the preview, so the preview shows a placeholder in its place.

Fix: This is expected in the preview. The map appears in the live, published version of the document.

Cause: Generation did not finish within the 60-second timeout.

Fix: Retry generation. Also confirm the document is published, since a draft cannot be generated.

Cause: One of several conditions can block publishing: the workspace is not approved to publish, the subscription is cancelled, the plan does not include a feature you're using, there is no active plan, the trial must be started before publishing, the editor lock is missing, or a recent save failed.

Fix: Resolve the specific blocking condition. Make sure you have an active plan or trial, remove features outside your plan, or retry after a save failure. If the workspace is not approved to publish, publishing is blocked and you need support: see Restricted workspaces.

Cause: The workspace is restricted. Publishing, previews, actions, and new apps are blocked, and the editor shows "This workspace is currently not approved to publish. Contact support if you believe this is an error."

Fix: Click Contact support in the restriction banner or email [email protected] so we can review the restriction.

Cause: The runtime can report that the document does not exist, that it is not published, or that the workspace doesn't have an active subscription.

Fix: Confirm the document exists and is published, and that the workspace has an active subscription.